Please arrive 5 minutes before your scheduled treatment
time so that you can check-in. If you are running late, please contact the salon directly - Locations

To ensure we provide a high-quality service to all clients, arrivals more than 10 minutes after the scheduled booking time may result in the appointment being cancelled, and a charge equal to the cost of your treatment(s) will be applied.

You can manage your appointment in our booking portal. Please be advised that same-day cancellations are not permitted, regardless of when the appointment was made. A 100% charge will be applied to all same-day cancellations, as it restricts availability for other clients.

Due to limited availability, we recommend that all clients book in advance. However, if you are walking by, please check at reception for the latest availability. We will do our best to accommodate you.

Group bookings are always welcome. If you would like to book treatments for a group at the same time, please email us at with the time, date, number of guests and treatments required. Our team will be happy to assist.

Swanky accepts payment by debit, credit card or cash. We accept Visa, Mastercard, Apple Pay and Google Pay.

Gift cards can purchased online or in the salon. Delivered directly to your recipient’s inbox. You decide how much you like to gift and we will create a customised gift card for you. Gift cards are valid for 1 year. Please click here to purchase a gift card.

Please note that discounts cannot be applied to gift card purchases. We do not offer postal delivery unless there is a special promotion, such as during the Christmas season.

Yes, most of our products are. We source the best products available to deliver outstanding results. Where possible our products contain natural ingredients and are designed to be kind to your body.

If you have a medical condition that may affect your ability to receive a treatment, please email Swanky. We are here to support where possible.

Treatments are safe during pregnancy. You should have a patch test before you proceed with the treatment as skin can change during pregnancy. Please follow advice from your GP.

You must be 16 years of age to receive treatments unaccompanied. We cannot accommodate clients under the age of 16 for the LED Phototherapy facials.

A patch test takes 5 mins. A therapist will apply a little of the product in the crook of the on to your skin. We advise keeping this in place for 24 hours to detect any adverse reaction. You can book your patch test on our booking portal.

The Dermalux Triwave MD LED phototherapy system is generally safe and non-invasive, but there are specific situations where it may not be recommended:

• Pregnancy: While there is no known risk, it is often avoided as a precaution.
• Epilepsy: It may trigger seizures in those with photosensitive epilepsy.
• Photosensitivity: People on medications that increase sensitivity to light, such as certain antibiotics, should avoid LED therapy.
• Active infections or wounds: LED should not be applied to open wounds or active infections.
• Thyroid conditions: Avoid using LED therapy over the thyroid gland, especially if you have a thyroid disorder.
• Skin cancer or suspicious lesions: Avoid areas with active skin cancer or suspicious lesions.
• Pacemakers or implanted medical devices: Consult a doctor if you have a pacemaker or other implanted device.

To get the most out of your facial:

• Avoid exfoliation (AHAs, BHAs, scrubs) for 48 hours before your facial.
• Stay hydrated by drinking plenty of water.
• Arrive with a clean, makeup-free face.
• Limit sun exposure for a week before the treatment.
• Disclose any skin concerns or allergies to your therapist.
• Avoid waxing or shaving your face at least 24-48 hours before your facial.
• Arrive early to relax and prepare for your treatment.

Ensure your skin is clean and free of makeup, lotions, or oils before the session. Avoid using highly active skincare ingredients immediately prior to the treatment and inform your therapist about any medications or skin conditions you may have.

As a dedicated member, enjoy exclusive rewards: a complimentary £60 facial, a £30 goody bag and a 10% discount on treatments, products, and gift cards. Bring a friend or a “sista” to share the benefits. Join our sisterhood community for £120 annually and receive an extra 500 loyalty points upon enrolment.

Please click here to become a member.

With 3 busy salons, we are always interested in talented individuals who would like to join the Swanky family.

Please contact us at email.

For any enquires please contact us at email.